Returns & Exchanges

If you are not completely satisfied with your purchase, you may return unused items in their original packaging within 45 days of delivery.

Return Process

• 1.
  Initiate Return

  Visit our online return portal with your order number and zip code to request a return authorization.

• 2.
  Pack Items

  Securely pack the unused cookware in its original Hestan packaging to prevent damage during transit.

• 3.
  Attach Label

  Print the prepaid shipping label provided via email and affix it to the outside of your package.

• 4.
  Receive Refund

  Once our warehouse inspects the return, a refund will be issued to your original payment method within 7-10 business days.